Privacy Policy

1. Introduction

Opsly ("we," "us," or "our") operates an AI-powered phone answering and customer communication service for small businesses. This Privacy Policy describes how we collect, use, disclose, and protect information when you interact with our services, including when you call a business that uses Opsly's AI receptionist or when you receive SMS text messages from our platform on behalf of our business clients.

By calling a phone number serviced by Opsly or by providing your phone number during a call handled by our AI assistant, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information in the course of providing our services:

Information provided during phone calls:

• Your name, as provided during the conversation
• Your phone number (caller ID and/or as verbally provided)
• The content of your conversation, including service requests, appointment preferences, and questions
• Your zip code or location information, when provided for service area verification
• Your email address, if voluntarily provided during the call

Automatically collected information:

• Call metadata: date, time, duration, and call direction (inbound/outbound)
• Call transcripts generated by our speech-to-text system
• AI-generated call summaries

Information from business clients:

• Business contact information, service offerings, pricing, and scheduling preferences provided by the business owner for the purpose of configuring their AI receptionist

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the service: To answer calls, respond to customer inquiries, schedule appointments, and take messages on behalf of our business clients
• SMS notifications: To send you text message confirmations, appointment reminders, or follow-up information related to your call, when you have provided verbal consent during the phone conversation
• Business client reporting: To provide our business clients with call summaries, transcripts, and appointment details so they can follow up and serve you
• Service improvement: To improve the quality, accuracy, and performance of our AI assistant
• Compliance: To comply with legal obligations and resolve disputes

4. SMS Text Messaging

Opsly may send SMS text messages to phone numbers provided during calls with our AI receptionist. These messages are sent on behalf of the business you contacted and may include appointment confirmations, call follow-ups, or information you requested during the call.

Consent: SMS messages are sent only when you provide verbal consent during a phone call handled by our AI assistant. Verbal consent is obtained when you provide your phone number during the call and the AI assistant confirms that a text message or follow-up will be sent to that number.

Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further messages will be sent.

Message frequency: Message frequency varies based on your interactions. Typically, you will receive 1-3 messages per interaction (e.g., appointment confirmation, reminder).

Costs: Message and data rates may apply. Opsly does not charge for SMS messages, but your carrier's standard messaging rates apply.

For complete details about our messaging practices, please see our SMS & Messaging Policy.

5. Information Sharing & Disclosure

We share information only in the following circumstances:

• With the business you called: Call summaries, transcripts, your contact information, and appointment details are shared with the business client whose phone line you called. This is the core function of our service.
• Service providers: We use third-party services to operate our platform, including cloud hosting, AI processing, telephony, and scheduling services. These providers process data on our behalf and are contractually obligated to protect your information.
• Legal compliance: We may disclose information if required by law, subpoena, court order, or other legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain call transcripts, summaries, and contact information for as long as necessary to provide our services to the business client, typically for the duration of their active subscription plus 90 days. Business clients may request deletion of their data at any time.

If you would like your personal information removed from our systems, please contact us at the information provided below.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications (reply STOP to any message)
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Effective Date" at the top. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us: