SMS & Messaging Policy
Effective Date: February 16, 2026
1. Overview
Opsly provides AI-powered phone answering services for small businesses. As part of this service, we send SMS text messages to callers on behalf of the businesses they contact. This SMS & Messaging Policy describes how we obtain consent, what types of messages we send, how to opt out, and your rights regarding text message communications.
This policy applies to all SMS and MMS messages sent through the Opsly platform on behalf of our business clients.
2. How We Obtain Consent (Opt-In)
Opsly obtains consent to send SMS messages through verbal opt-in during phone calls. We do not use web forms, online checkboxes, or text-to-join keywords for initial consent.
The verbal opt-in process works as follows:
Step 1: A caller dials a business phone number that is serviced by Opsly's AI receptionist.
Step 2: During the conversation, the caller provides their phone number to the AI assistant (either verbally or via caller ID confirmation).
Step 3: The AI assistant confirms the phone number by repeating it back to the caller and states that a text message will be sent to that number with relevant follow-up information (such as an appointment confirmation or call summary).
Step 4: The caller verbally acknowledges or does not object, completing the consent process.
Example verbal exchange:
Record of consent: All phone calls handled by our AI assistant are transcribed and logged. The transcript serves as the record of verbal consent, including the caller's phone number, the date and time of the call, and the caller's acknowledgment that a text message will be sent.
3. Types of Messages
Opsly sends the following types of SMS messages on behalf of our business clients:
- Appointment confirmations: Confirming scheduled appointments with date, time, and business details
- Appointment reminders: Reminders sent prior to a scheduled appointment
- Call follow-ups: Summaries or follow-up information related to the caller's inquiry, such as a callback confirmation from the business owner
- Requested information: Business information specifically requested by the caller during the phone conversation, such as an address, website link, or quote reference
Opsly does not send marketing, promotional, or advertising messages. All messages are transactional and directly related to the caller's interaction with the business.
4. Message Frequency
Message frequency varies depending on your interactions with businesses using Opsly. Typically, you will receive 1-3 messages per phone interaction. For example, after scheduling an appointment you may receive a confirmation text and a subsequent reminder.
You will not receive ongoing or recurring messages unless you make additional calls to businesses that use our service and provide consent during those interactions.
5. How to Opt Out (STOP)
Reply STOP to any message from Opsly.
You will receive a single confirmation message: "You have been unsubscribed and will no longer receive messages from [Business Name] via Opsly. Reply HELP for assistance."
After opting out, no further messages will be sent to your number from that business through Opsly. If you interact with a different business that also uses Opsly, you would need to opt out separately for that business.
You may also opt out by contacting us directly at sms@myopsly.ai with your phone number and a request to stop messages.
6. How to Get Help (HELP)
If you have questions about messages you've received, you can:
- Reply HELP to any message for assistance
- Email us at sms@myopsly.ai
When you reply HELP, you will receive a message with the business name, a brief description of why you received the message, and instructions for opting out.
7. Costs & Carrier Information
Message and data rates may apply. Opsly does not charge recipients for receiving SMS messages. However, your mobile carrier may charge standard messaging and data rates as part of your wireless plan.
Opsly's messaging service is available on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
8. Data Privacy & Sharing
Phone numbers collected through verbal consent during calls are used exclusively for the purpose of sending the specific transactional messages described in this policy.
We do not sell, rent, lease, or share phone numbers or opt-in consent data with any third parties for marketing or promotional purposes.
Phone numbers and messaging records are shared only with the specific business client on whose behalf the call was handled, and with our telecommunications providers (solely for the purpose of message delivery).
For full details on how we handle your personal information, please see our Privacy Policy.
9. Supported Carriers
Our SMS messaging service is compatible with all major U.S. mobile carriers, including but not limited to AT&T, T-Mobile, Verizon, and Sprint/T-Mobile. Service availability may vary by carrier.
10. Changes to This Policy
We may update this SMS & Messaging Policy from time to time. Changes will be posted on this page with an updated effective date. If material changes affect how we handle consent or messaging practices, we will make reasonable efforts to provide notice.
11. Contact Us
For questions about our SMS messaging practices or this policy:
Opsly
SMS Support: sms@myopsly.ai
General: legal@myopsly.ai
Website: myopsly.ai